Services and Support
- Action's engineers are trained by the Manufacturer and only qualified engineers will service or repair systems.
- Actions Engineers are efficient, courteous and informative and will highlight any customer related problems minimum machine down time.
- We utilise a state of the art computerised service support system for total efficiency and information reporting.
Service Provision
At any one time there are between 35 to 40 service engineers covering central London, including 20 walking engineers supported by parts delivery personnel on motorbikes from the London service base in Curtain Road, EC2.
Target response times are 4 working hours, the average real service response is less than that and for accounts with more that 9 systems in one building we are quite prepared to keep a parts and toner store on site to further reduce machine down time.
Finally, any system which proves to be rogue, meaning persistently unreliable, where the break downs are not caused by customer or environment, will be changed immediately.
All cost per copy prices vary dependant on quarterly usage. Black toner is included in the cost per copy, however colour toner is invoiced on supply.
Delivery, installation and staff training is provided free of charge. Software consultancy is available and is charged on a call out basis.
